Terms of Use

Effective Date: April 16, 2026

Version: 2.1

IMPORTANT: These Terms of Use govern your access to and use of Lit LLC's ("Lit," "we," or "us") propane delivery services, including:

Mobile applications (iOS and Android)
Website at www.litpropane.com (customer portal)
Administrative dashboard at admin.litpropane.com
All related online services (collectively, the "Services")

By using the Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

1. ELIGIBILITY AND ACCOUNT REQUIREMENTS

1.1 Age Requirement

You must be at least 18 years of age to use the Services. By registering for an account, you represent and warrant that you are 18 years of age or older. We enforce age verification for all users and may request proof of age.

1.2 Account Types

Our Services support three types of accounts:

Customer Accounts: For ordering propane delivery services
Driver Accounts: For independent contractor drivers who fulfill deliveries (subject to approval)
Administrative Accounts: For Lit staff and authorized personnel

1.3 Account Registration

When you create an account, you agree to provide accurate, current, and complete information, including:

Full name
Email address (used for login and account notices)
Phone number (US numbers only, +1 country code; signup verification code sent by SMS)
Date of birth (for age verification)
Physical address (for delivery services)
Payment information (for customers)

For Driver Accounts, additional information is required:

Driver's license information
Secondary identification
Vehicle information (model, color, license plate)
Driver photograph
Vehicle photograph

1.4 Account Security

You are responsible for:

Maintaining the confidentiality of your password
All activities that occur under your account
Notifying us immediately of any unauthorized use

We use industry-standard JWT (JSON Web Token) authentication with refresh token rotation to secure your account.

1.5 Driver Approval Process

Driver accounts are subject to Lit's approval process. We reserve the right to approve or deny any driver application at our sole discretion. Driver accounts may be in "pending," "approved," or "denied" status. Only approved drivers may accept and fulfill delivery orders.

2. SERVICES DESCRIPTION

2.1 Propane Delivery Services

Lit provides on-demand and scheduled propane tank delivery services, including:

Standard propane tank exchange (various sizes)
Propane tank refills
New tank purchases
Scheduled and express/on-demand delivery options
Real-time delivery tracking

2.2 Service Areas

Services are currently available in select areas within the United States. Service availability is determined by your delivery address and may change without notice.

2.3 Delivery Options

Standard Delivery: Scheduled delivery on a future date
Express Delivery: Same-day or on-demand delivery (premium pricing, subject to availability)

3. LOCATION SERVICES AND TRACKING

3.1 Customer Location Data

When you use our Services, we collect and use your location data to:

Calculate delivery fees based on distance
Match you with available drivers
Provide accurate delivery time estimates
Enable address autocomplete and validation

3.2 Driver Real-Time Location Tracking

IMPORTANT FOR DRIVERS: When you accept a delivery and begin navigation:

Your device's GPS location is tracked in real-time
Location data is transmitted via WebSocket connections to our servers
Customers can see your real-time location on a map during active deliveries
Location tracking continues until delivery is marked complete
Location data is used to calculate ETAs and route optimization

Driver location tracking is essential for service delivery and customer safety. By accepting a delivery, you consent to real-time location tracking for the duration of that delivery.

3.3 Location Data Usage

We use location data to:

Provide real-time delivery tracking to customers
Optimize multi-delivery routes
Calculate accurate ETAs
Verify delivery completion
Improve service quality and efficiency

You can disable location services at any time through your device settings, but this will prevent you from using delivery-related features.

4. PAYMENT TERMS

4.1 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. We do not store your complete credit card information on our servers.

4.2 Payment Information Stored

We store the following payment-related information:

Stripe customer ID (encrypted reference)
Last 4 digits of card numbers (for display purposes)
Card brand (Visa, Mastercard, etc.)
Card expiration date
Whether a payment method is set as default

4.3 Supported Payment Methods

We accept:

Credit and debit cards (via Stripe)
Apple Pay (iOS devices)
Google Pay (Android devices)
Cash App Pay

4.4 Pricing and Fees

Order costs include:

Tank costs: Price per tank based on size and type (exchange/refill/new)
Delivery fee: Distance-based fee calculated from nearest depot to your location
Sales tax: Automatically calculated based on your delivery address
Driver tip: Optional gratuity (100% goes to driver)
Express delivery premium: Additional fee for same-day/on-demand service (if applicable)

4.5 Payment Authorization

When you place an order:

A payment intent is created via Stripe
Your payment method is authorized for the total amount
Payment is captured upon successful order placement
You will receive an email confirmation with receipt

4.6 Refunds and Cancellations

Cancellation before driver accepts: Full refund
Cancellation after driver accepts: Contact support (refund at our discretion)
Failed/undeliverable orders: Full refund processed within 5-7 business days
Damaged/incorrect deliveries: Contact support immediately for resolution

4.7 Driver Payments

Drivers are paid via Stripe Connect. Driver earnings include:

Delivery fees (portion allocated to driver)
100% of customer tips
Adjustments for completed deliveries

Automatic payouts occur when minimum balance thresholds are reached (configurable by driver).

5. COMMUNICATIONS AND NOTIFICATIONS

5.1 Types of Communications

We may communicate with you through:

Push notifications (mobile app)
Email (via Amazon SES)
SMS/Text messages (via AWS End User Messaging SMS, 10DLC compliant)
In-app messaging (chat between customers and drivers)
WebSocket real-time updates (order status, location tracking)

5.2 SMS/Text Message Terms

By providing your phone number and opting in to SMS notifications, you consent to receive text messages from Lit, including:

Account signup verification (one-time code)
Order confirmations
Delivery status updates
"Out for delivery" notifications
"Next up" delivery notifications
Important service announcements

SMS Program Details:

Message frequency: Varies; you may receive multiple messages per order for status and delivery updates
Message & data rates: Standard SMS rates from your carrier may apply
Opt-out: Reply STOP to any message to unsubscribe
Help: Reply HELP for assistance
Carrier support: Works with major US carriers (AT&T, Verizon, T-Mobile, etc.)
10DLC Compliance: Our SMS program is registered with carriers for trusted messaging

You can manage SMS preferences in your account settings.

5.3 Email Communications

We send emails for:

Order confirmations and receipts
Delivery notifications
Password reset requests
Important account and service updates

You cannot opt out of transactional emails related to your orders, but you can disable marketing emails in your account settings.

5.4 Push Notifications

Mobile app users receive push notifications (via Amazon SNS on AWS) for:

New order opportunities (drivers)
Order status changes
Delivery tracking updates
Chat messages
Driver arrival notifications

You can disable push notifications in your device settings or app preferences.

5.5 In-App Chat

Customers and drivers can communicate via in-app chat during active deliveries:

Messages are transmitted in real-time
Chat history is stored for quality and safety purposes
Do not share personal contact information, financial details, or sensitive data via chat
Inappropriate, harassing, or abusive messages are prohibited and may result in account termination

6. REAL-TIME DATA AND WEBSOCKET CONNECTIONS

6.1 WebSocket Technology

Our Services use WebSocket connections to provide real-time updates, including:

Live order status changes
Driver location tracking during deliveries
Instant chat message delivery
Notification delivery
Profile updates

6.2 Connection Requirements

Real-time features require:

Stable internet connection (WiFi or cellular data)
Modern device and operating system
App running in foreground or background (depending on feature)

WebSocket connections may temporarily disconnect due to network issues. The app will automatically attempt to reconnect.

6.3 Data Usage

Real-time features consume data. If you have limited data plans, monitor your usage or connect via WiFi.

7. DATA COLLECTION AND PRIVACY

7.1 Personal Information Collected

We collect and store:

All Users:

Name, email, phone number
Account credentials (passwords are encrypted)
Profile picture (optional)
Addresses and location data
Order history and preferences
Payment information (tokenized via Stripe)
Device information and unique identifiers
Notification preferences
User timezone (auto-detected)

Customers:

Date of birth (for age verification)
Delivery addresses
Order history and preferences

Drivers:

Date of birth (must be 18+)
Driver's license information
Secondary ID information
Vehicle details (make, model, color, license plate)
Real-time GPS location during active deliveries
Earnings and payout information
Delivery completion history and ratings

7.2 Technical Data Collected

Device type, model, and operating system
App version
IP address
Login timestamps
Location data (GPS coordinates)
Network connection type

7.3 Third-Party Services with Access to Data

Your data may be processed or stored by:

Stripe: Payment processing
AWS End User Messaging SMS: SMS notifications
Amazon SES: Email delivery
Amazon SNS (AWS): Push notifications
Amazon Web Services (AWS S3): File and image storage
Redis: Session and cache management
PostgreSQL: Primary database (hosted on DigitalOcean)
Mapbox: Mapping and navigation services

Each third party is bound by their own privacy policies and data protection agreements.

7.4 Data Security

We implement industry-standard security measures:

HTTPS/TLS encryption for all data transmission
JWT token-based authentication with refresh token rotation
Password encryption (hashed and salted)
Secure token storage (httpOnly cookies where applicable)
AWS S3 signed URLs for private file access
Database connection encryption
Regular security audits

7.5 Data Retention

We retain your data:

Active accounts: Indefinitely while account remains active
Order records: 7 years for tax and legal compliance
Payment data: Tokenized references retained as long as payment method is active
Chat messages: Indefinitely for quality and safety purposes
Location data: Historical delivery routes retained for 90 days

7.6 Your Data Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your account and data (subject to legal retention requirements)
Opt out of marketing communications
Disable location services (may limit functionality)

To exercise these rights, contact us at [email protected].

8. PROHIBITED USES

You agree not to:

Violate Laws: Use the Services in any way that violates federal, state, local, or international laws
Impersonate: Impersonate Lit, our employees, other users, or any person or entity
Harm the System: Transmit viruses, malware, or engage in any conduct that could disable, damage, or impair the Services
Reverse Engineer: Decompile, reverse engineer, disassemble, or attempt to derive source code from our apps
Scrape Data: Use automated tools to access, scrape, or collect data from the Services
Abuse Services:
- Place fraudulent orders
- Create multiple accounts to abuse promotions
- Manipulate pricing or delivery fees
- Harass other users via chat or other means
Bypass Security: Circumvent authentication, access controls, or content protection systems
Unauthorized Commercial Use: Use the Services for any unauthorized commercial purpose
Spam: Send unsolicited communications to other users

For Drivers Specifically:

Do not accept orders while under the influence of alcohol or drugs
Do not drive recklessly or violate traffic laws
Do not falsify delivery confirmations
Do not request payment outside the app
Do not share customer information with third parties

9. USER RESPONSIBILITIES

9.1 All Users

Provide accurate and up-to-date information
Maintain account security
Comply with these Terms and all applicable laws
Treat other users with respect

9.2 Customers

Ensure delivery address is accurate and accessible
Be available to receive delivery or provide instructions
Ensure safe delivery location (free from hazards)
Inspect delivered tanks immediately and report issues

9.3 Drivers

Maintain valid driver's license and insurance
Keep vehicle information up-to-date
Provide professional and courteous service
Follow all safety protocols for propane handling
Complete deliveries accurately and on time
Take required delivery confirmation photos
Maintain communication with customers during delivery

Lit engages independent contractor drivers to fulfill deliveries. Lit is not responsible for driver conduct beyond the scope of services provided through our platform.

10. INTELLECTUAL PROPERTY

10.1 Lit's Intellectual Property

The Services and all content, including but not limited to text, graphics, logos, icons, images, audio clips, video, data compilations, and software ("Lit Content"), are the property of Lit LLC and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for personal, non-commercial purposes in accordance with these Terms.

10.3 Restrictions

You may not:

Copy, modify, distribute, sell, or lease any part of the Services
Reverse engineer or attempt to extract source code
Remove or alter copyright, trademark, or other proprietary notices
Use Lit's trademarks without prior written consent

10.4 User-Generated Content

By uploading photos (profile pictures, delivery proof, truck photos, etc.) or submitting content through the Services, you grant Lit a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content for purposes of providing and improving the Services.

11. DISCLAIMERS AND LIMITATIONS OF LIABILITY

11.1 Service Provided "AS-IS"

TO THE FULLEST EXTENT PERMITTED BY LAW, LIT PROVIDES THE SERVICES ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

11.2 No Warranty of Availability

We do not warrant that:

The Services will be uninterrupted, secure, or error-free
Defects will be corrected
The Services are free from viruses or harmful components
Delivery times will be accurate
Drivers will be available in your area

11.3 Third-Party Services

We are not responsible for the availability, accuracy, or content of third-party services (Stripe, AWS End User Messaging SMS, Amazon SES, Mapbox, etc.) integrated with our Services.

11.4 Driver Conduct

Lit screens and approves drivers, but we are not responsible for driver conduct, negligence, or actions outside the scope of the delivery services provided through our platform. Drivers are independent contractors, not employees of Lit.

11.5 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LIT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR USE
PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICES
UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Lit, its officers, directors, employees, affiliates, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another person or entity
Any content you submit through the Services
Your breach of any applicable laws or regulations
For drivers: any accidents, injuries, or damages occurring during deliveries

13. DISPUTE RESOLUTION AND ARBITRATION

13.1 Governing Law

These Terms are governed by the laws of the State of Idaho, without regard to its conflict of laws principles.

13.2 Informal Resolution

Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally.

13.3 Binding Arbitration

If we cannot resolve the dispute informally, any dispute arising from these Terms or the Services shall be resolved by binding arbitration conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, applying Idaho law.

Arbitration Terms:

Arbitration will take place in Eagle, Idaho, or via video conference
The arbitrator's decision is final and binding
Each party bears its own costs and attorneys' fees (unless otherwise awarded by arbitrator)
You waive your right to a jury trial
Arbitration is on an individual basis only (no class actions)

13.4 Class Action Waiver

YOU AND LIT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Unless both you and Lit agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

13.5 Exceptions

The following disputes are not subject to arbitration:

Small claims court actions (if within court's jurisdiction)
Disputes related to intellectual property infringement
Requests for injunctive relief

14. TERMINATION

14.1 Termination by You

You may terminate your account at any time by contacting us at [email protected]. Account deletion is subject to completion of any pending orders.

14.2 Termination by Lit

We may suspend or terminate your account at any time, with or without cause, with or without notice, including for:

Violation of these Terms
Fraudulent activity
Abuse of the Services
Failure to pay
Inactivity
For drivers: failed background checks, customer complaints, safety violations

14.3 Effects of Termination

Upon termination:

Your right to use the Services immediately ceases
We may delete your account data (subject to legal retention requirements)
Pending orders may be canceled
Outstanding payments become immediately due
Stored payment methods may be removed

15. GEOGRAPHIC RESTRICTIONS

Lit is based in Eagle, Idaho, USA and provides services exclusively within the United States. We make no representation that the Services are appropriate or available outside the United States. Access from territories where the content is illegal is prohibited.

16. CHANGES TO THESE TERMS

16.1 Right to Modify

We reserve the right to modify these Terms at any time in our sole discretion. We will provide notice of material changes by:

Posting updated Terms on the Services
Sending email notification to registered users
Displaying an in-app notification

16.2 Acceptance of Changes

Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services.

16.3 Version History

We will maintain a version history of these Terms with effective dates for transparency.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lit regarding the Services and supersede all prior agreements, communications, and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

17.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, fuel, energy, labor, or materials.

17.7 Survival

Provisions of these Terms that by their nature should survive termination (including ownership provisions, warranty disclaimers, indemnification, and limitations of liability) will survive termination.

18. CONTACT INFORMATION

If you have questions, concerns, or complaints about these Terms or the Services, please contact us:

Lit LLC

P.O. Box 2209

Eagle, Idaho 83616-9113

Email: [email protected]

Website: www.litpropane.com

Customer Support Hours: Monday-Friday, 9am-5pm Mountain Time

19. ADDITIONAL TERMS FOR MOBILE APP USERS

19.1 App Store Terms

If you download our mobile app from the Apple App Store or Google Play Store, you acknowledge that:

These Terms are between you and Lit (not Apple or Google)
Apple and Google are not responsible for the app or its content
You must comply with the applicable store's Terms of Service
Apple and Google are third-party beneficiaries of these Terms with respect to the app

19.2 Mobile Device Requirements

The mobile app requires:

iOS 13.0 or later (iPhone/iPad) OR Android 8.0 or later
Active internet connection (WiFi or cellular data)
Location services enabled (for delivery features)
Camera access (for profile pictures and delivery confirmation photos)
Push notification permissions (for real-time updates)

19.3 Automatic Updates

We may automatically update the app to add features, fix bugs, or improve performance. You can disable automatic updates in your device settings, but this may affect app functionality.

19.4 Data Usage

The mobile app uses data for:

Real-time location tracking
WebSocket connections (order updates, chat)
Image uploads (photos)
Push notifications
Map rendering

Data usage varies based on activity. We recommend using WiFi when possible to minimize cellular data consumption.

20. SPECIAL TERMS FOR DRIVERS (INDEPENDENT CONTRACTORS)

20.1 Independent Contractor Status

Drivers are independent contractors, not employees of Lit. This means:

You control when and whether to accept deliveries
You are responsible for your own taxes, insurance, and business expenses
You are not entitled to employee benefits
You set your own schedule

20.2 Driver Requirements

To maintain driver status, you must:

Maintain a valid driver's license
Maintain vehicle insurance as required by law
Pass periodic background checks
Maintain a minimum driver rating (as determined by Lit)
Follow all safety protocols for propane handling
Complete mandatory safety training

20.3 Driver Deactivation

We may deactivate your driver account for:

Low customer ratings
Customer complaints (harassment, theft, unsafe driving, etc.)
Failed background checks
Violation of safety protocols
Fraud or misrepresentation
Inactivity (no deliveries for 90 days)

20.4 Driver Earnings

Driver earnings consist of:

Delivery fees (portion allocated to driver per delivery)
100% of customer tips
Bonuses or incentives (at Lit's discretion)

Earnings are paid via Stripe Connect according to your payout settings (automatic or manual, with minimum balance thresholds).

20.5 Driver Taxes and Reporting

As an independent contractor:

You are responsible for paying all applicable taxes (income, self-employment, etc.)
Lit will issue IRS Form 1099-K or 1099-NEC as required by law
You should maintain records of business expenses for tax deductions
Consult a tax professional for guidance

20.6 Driver Insurance

You must maintain:

Auto liability insurance meeting Idaho state requirements (minimum)
Commercial auto insurance (recommended for delivery activities)
Workers compensation (if applicable)

Lit's insurance does not cover driver vehicles or personal injuries to drivers.

ACKNOWLEDGMENT

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms
You agree to be bound by these Terms
You are at least 18 years of age
You consent to location tracking (as described in Section 3)
You consent to communications (SMS, email, push notifications) as described in Section 5
You understand drivers are independent contractors (Section 20)
You agree to binding arbitration and waive your right to a jury trial (Section 13)
You waive your right to participate in class action lawsuits (Section 13.4)

Last Updated: April 16, 2026

Version: 2.1